Responsibilities:
- Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs and notifications
- Develop custom integration components (SSO, CMDB, SAS connectors etc.) and integrate legacy systems with ServiceNow using mid-server, web services, chatops, email and other relevant technologies
- Develop existing and custom applications within ServiceNow including integrations with other applications
- Hands-on experience in Service Catalog/Service Portal modules
- Create and use update sets to move customizations between ServiceNow instances
- Design for and maintain a highly available and recoverable environment
- Provide administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes and root cause analysis
- Document, maintain and update policies, procedures and controls for the operation of the ServiceNow platform and its SDLC
- Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated
- Work with process managers to fully understand business functionality, pain points, and areas of improvements
- Commit to the continuous improvement and learning of development and ServiceNow best practices, tools and technology
- Proactively keep ServiceNow skills current
- Manage and lead the development work of vendors and consulting staff
- Mentor and share technical knowledge with service management team
Minimum Qualifications:
- Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs and notifications
- Develop custom integration components (SSO, CMDB, SAS connectors etc.) and integrate legacy systems with ServiceNow using mid-server, web services, chatops, email and other relevant technologies
- Develop existing and custom applications within ServiceNow including integrations with other applications
- Hands-on experience in Service Catalog/Service Portal modules
- Create and use update sets to move customizations between ServiceNow instances
- Design for and maintain a highly available and recoverable environment
- Provide administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes and root cause analysis
- Document, maintain and update policies, procedures and controls for the operation of the ServiceNow platform and its SDLC
- Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated
- Work with process managers to fully understand business functionality, pain points, and areas of improvements
- Commit to the continuous improvement and learning of development and ServiceNow best practices, tools and technology
- Proactively keep ServiceNow skills current
- Manage and lead the development work of vendors and consulting staff
- Mentor and share technical knowledge with service management team
Preferred Qualifications:
- ServiceNow Certified Application Developer
- 3+ years ServiceNow administration in an enterprise environment
- 5+ years of experience of ServiceNow development
- 5+ years of experience in IT Service Management process design
- 2-4 year technical-oriented degree, or equivalent work experience with technical product and application support, or equivalent work experience with healthcare business processes
- ITIL Intermediate certification
- Excellent interpersonal, communication, collaboration and documentation skills
- Asset management experience
- Experience in a healthcare domain
- Passion for providing excellent service to all internal customers
Skills:
- Clear written and verbal communication skills